How should I burn my candle the first time?
For the first burn, allow the wax to melt all the way to the edge of the vessel. This helps prevent tunneling and ensures an even burn going forward.

How long should I burn my candle at a time?
We recommend burning your candle for 2–4 hours at a time. Avoid burning for longer than 4 hours to maintain wick and fragrance quality.

Do I need to trim the wick?
Yes! Trim the wick to about ¼” before each burn. This helps prevent soot and keeps the flame at a safe, steady height.

Why is my candle tunneling?
Tunneling happens when a candle isn’t burned long enough for the wax to fully melt across the surface. A longer burn on your next use can usually fix this.

How do I safely put out my candle?
We recommend gently snuffing the flame or dipping the wick into the melted wax, then straightening it for the next burn. Avoid blowing it out to reduce smoke.

When should I stop burning my candle?
Discontinue use when about ½” of wax remains at the bottom of the vessel to prevent overheating.

What kind of wax do you use?
We use 100% pure soy wax, sourced from farms in the Midwest. It’s plant-based, renewable, and known for a clean, even burn.

What type of wicks do you use?
Our candles are made with 100% cotton, lead-free wicks designed to burn steadily and safely.

What fragrance oils do you use?
We use premium fragrance oils that are phthalate-free, paraben-free, and vegan, carefully selected for both quality and performance.

Are your candles non-toxic?
Our candles are made without parabens, phthalates, or harsh additives, making them a safer choice for everyday use.

Do you test on animals?
Never. Our products are cruelty-free and are not tested on animals.

Are your candles eco-friendly?
Soy wax is a renewable resource, and we’re always working toward more sustainable materials and packaging where possible.

How long does shipping take?
Orders are typically processed and shipped within 2–4 business days.

Do you offer local pickup?
Yes! Local pickup is available at our Fishers, Indiana studio. You’ll see the option at checkout if it applies to your order.

Where do you ship?
We currently ship within the United States.

What is your return policy?
Unused candles in their original condition may be returned within 7 days of delivery. Custom, personalized, and sale items are final sale.

What if my order arrives damaged?
Please contact sales@unplugsoycandles.com within 48 hours of delivery and include your order number along with photos of the damaged product so we can make it right.

Can I change or cancel my order?
If your order hasn’t shipped yet, reach out as soon as possible and we’ll do our best to help.

Do you offer custom candles?
Yes! We offer custom candles for events, businesses, and special occasions.

What can be customized?
Depending on the project, you can customize the vessel, fragrance, and label design.

Is there a minimum order for custom candles?
Yes, minimum order quantities apply and vary based on the project.

How far in advance should I place a custom order?
We recommend reaching out at least 2–4 weeks in advance to allow time for design, production, and fulfillment.

How do I start a custom candle order?
You can get started by contacting us directly through our website or emailing sales@unplugsoycandles.com.

Do you offer wholesale pricing?
Yes! We offer wholesale pricing to a variety of partners, including retailers, businesses, organizations, and event-based sellers.

How do I apply to become a wholesale partner?
You can apply by completing the wholesale application on our website.

Is there a minimum order for wholesale?
Yes, minimum order requirements apply and will be shared during the application and approval process.

Who can apply for wholesale?
Wholesale is available to approved partners looking to resell or distribute our products, including retail shops, businesses, and organizations.

How long does the approval process take?
Applications are typically reviewed within 24–48 business hours.

Do you offer bulk or corporate orders?
Yes! We offer bulk orders for corporate gifting, client appreciation, employee gifts, events, and special occasions.

Is there a minimum order quantity for bulk orders?
Minimum quantities may apply depending on the product and level of customization. Details will be shared during the inquiry process.

Can bulk orders be customized?
Yes, bulk orders can often be customized with fragrance and labeling options depending on availability and timeline.

How far in advance should bulk orders be placed?
We recommend placing bulk orders at least 2–4 weeks in advance to allow time for production and fulfillment.

How do I place a bulk or corporate order?
To get started, contact us directly through our website or email sales@unplugsoycandles.com with details about your order.